Data breach (customers)

Notification to customers that a data breach has happened.

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How is it handled now?

Typically staff get emailed from a system that manages insider lists across the company, or from a compliance officer directly.

How is the current state bad?

People do not always read their emails, leading to people not realising they are an insider. No meaningful data is captured from the recipients, meaning compliance does not know who has acknowledged.

How does Purposeful improve?

People can get notified from a channel of their choice, improving engagement. The message dashboard shows user engagement with the notification. Audit trail automatically created.

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